Frequently Asked Questions

What is a safe deposit box (SDB)?

A safe deposit box (SDB) is an individually stored container held within a high secure safe or vault which is only accessible to the key holder. A safe deposit box (SDB), sometimes called a safe deposit locker, is used to store valuable possessions that an individual may not wish to store at home or at their place of work. The renter agrees to pay an annual fee for using the box, which can only be opened by combining the use of an assigned key, a personal access card or biometric security.

Why do I need a safe deposit box (SDB)?

If you are concerned about the security of your valuables at home or in the workplace, you should consider renting a safe deposit box. ISAFEBOX can offer true security and peace of mind. The installation of home security provides only limited protection, since owners can be forced to open safes under threat of physical violence. In addition, your home contents insurance costs should be reduced by the use of a safe deposit box (SDB).

Do ISAFEBOX keep a copy of my key?

No. You will be issued with the only 2 keys unique to your box. Each box is opened using a dual-lock system. The ‘customer’ key and one guardian key held by ‘ISAFEBOX’. Each box requires both keys to gain access, neither ISAFEBOX or the customer can open the box alone.

What are the typical items store in the safe deposit box (SDB)?

Data Storage
Back up discs
Birth certificates
Precious metals e.g. gold, silver etc.
Property deeds
Rare coins / stamp collections
Military medals
Important keys
Home inventory list/video
Marriage certificate
Wedding video
Income tax returns
Family photographs
Share certificates
Insurance contracts

Are there any prohibited items that cannot be kept in the safe deposit box (SDB)?

You are not permitted to store any items that are illegal or dangerous. Weapons of any kind, explosives, gas canisters, perishables or liquids are not permitted. See our terms and conditions for a list of additional prohibited items.

What do I need to open an account with me?

You can visit us in person any day during our opening hours, call us to book an appointment or reserve a box online. We will require you to prove your identity using an acceptable form of photographic identification (a valid identification card or valid passport ).

How many people can I assign to access to my box?

Maximum 2(TWO) people.

Can I give other persons access to my box?

Only people registered to use your box with ISAFEBOX will be allowed to access the vault area and your box. No more than three people can be registered to access one safe deposit box (SDB) at any given time. No person under the age of 18 years will be permitted to register for or to access a safe deposit box.

How much does your service cost and how do I pay?

Prices start from less than a RM 8 per week. A once-off RM350 key deposit is required to open a new account. The deposit is refundable when the contract ends with the return of the keys and access cards. Our minimum rental period is 1 year. Payment can be made by cheque, cash, credit card or debit card.

What are your opening hours?

We are open Monday to Friday from 10 am to 8 pm and 10 am to 5 pm on Saturdays. Last admittance to the vault for clients is 15 minutes before closing time.

Where are you located?

We are located within Malim Jaya, Malacca.

Are my items insured whilst stored?

A comprehensive insurance policy is available for the contents of your safe deposit box (SDB).

How do I renew or cancel my contract with you?

Approximately one month before your contract expires, we shall call, email or write to you (depending on your preferred method of contact) inviting you to renew your contract. If you do not wish to renew, both keys and access cards must be returned to us in person or by registered post before the date on which your contract expires. Please see our terms and conditions for further information.

Can the government or law enforcement agencies assess my box?

No. The only case in which we are obliged to open a box is when we are presented with a valid court order.

What happens to my safe deposit box(SDB) if I die?

If there is no ‘specified person’ on your account at the time of your death, then normal legal processes will prevail. Once the estate has been granted probate, the executor of the estate will be assigned access to the box. The person reporting your death should bring a certified copy of the death certificate to our office. Access will be allowed to the box for the purposes of probate valuation only. No items may be removed until such time as a relevant grant of probate has been shown.

Visit Us

138, Jalan Rahmat 1, Taman Malim Jaya,
75250 Melaka, Malaysia.

Business Hours

Weekdays : 10am - 8pm
Saturdays : 10am - 5pm
Closed on Sundays and Public Holidays.

Contact Us

Tel : +606 332 3355
Hp : +6011 1057 5839
Email :